Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships,(including: phone, IVR, email, social, web chat, text, mobile applications, video, and other IoT automated services) . For over 25 years, we have put the customer at the center of all we do, and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 24 billion contact center interactions per year in the cloud and on-premises. For more information visit www.genesys.com.
Background points for About Genesys:
• No one else in the industry is doing this at the scale of Genesys: 24 billion contact center interactions is like every person on earth using Genesys three times a year
• Genesys has focused on customer engagement for 25 years as a pure play: no other competitor has this focused track record, customer base, or global scale
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